Tapping into the Positive Side of Conflict

Tapping into the Positive Side of Conflict
by Diane C. Decker
http://qualitytransitions.com/tapping-positive-side-conflict/
(American English)

Tap into the positive side of conflict. Do any of these three examples of brewing conflict sound familiar? 1) You share your experiences and perspectives on an issue with a co-worker, and you are dismissed, with the statement that what you are saying doesn’t make sense or apply. 2) You send an email requesting information to complete a project deadline, and the person never responds. 3) Even when you say you are busy, a co-worker stays in your work area to chat about personal topics or complain about your boss and the company.

Conflict is inevitable. Often the source of the conflict is because of our differences. There are countless ways that people are different, including backgrounds, preferences, opinions, and personalities. Most of us think of conflict in negative ways. Yet, when we use positive communication techniques to address conflicts, we can reap the benefits. The potential benefits include improved relationships, less stress, more creativity, higher productivity, and better results.